Terms & Conditions

The basis on which Wave Renewables quotes for and carries out work.

These terms set out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

This contract applies where we enter into a contract with you at your house or work premises (known as an off-premises sale). If this is not the case, please tell us so that we can provide you with terms that apply to your order.

In these terms, "we", "us" or "our" means Russ Taylor, trading as Wave Renewables; and "you" or "your" means the person buying the services from us.

If you have any questions about this contract or any orders you have placed, please speak with our representative or contact us by:

1. Introduction

1.1 If you buy goods and services from us, we start by accepting the proposal.

1.2 These terms and conditions apply only if you are buying goods and services from us as a consumer (i.e. for purposes outside of your business, craft or profession). If you are buying goods and services from us in the course of business, our business terms and conditions apply.

2. Ordering goods and services from us

2.1 We set out below how a legally binding contract between you and us is made.

2.2 Any quotation given by us before you make an order for goods and services is not a binding offer by us to supply such goods and services.

2.3 When you decide to place an order for goods and services with us, this is when you offer to buy such goods and services from us.

2.4 When you place your order with our representative, they may acknowledge it by email. This acknowledgment does not, however, mean that your order has been accepted by us.

2.5 We may contact you to say that we do not accept your order. This is typically for the following reasons:

  • 2.5.1 we cannot authorise your payment;
  • 2.5.2 there has been a mistake on the pricing or description of the goods or services;
  • 2.5.3 the goods are unavailable, or we are unable to perform the services.

2.6 If your order is accepted, we will deliver the goods and / or carry out the services in accordance with the contract.

3. Right to cancel

3.1 You have the right to cancel this contract within 14 days without giving any reason.

Goods. 3.2 The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Services. 3.3 The cancellation period will expire after 14 days from the day of the conclusion of the contract.

3.4 You do not have the right to cancel if you requested for us to provide the services during the cancellation period and the services are fully performed during this period.

3.5 We will not start providing the services during the 14-day cancellation period unless you ask us to.

How to cancel. 3.6 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by post or email) using the contact details at the top of this page. 3.7 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

4. Effects of cancellation

4.1 If you cancel this contract, we will reimburse to you all payment received from you unless:

  • 4.1.1 in respect of goods, a deduction may be made from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Further, we will not reimburse you for the cost of delivery; and
  • 4.1.2 in respect of services, you requested for us to start providing the services during the cancellation period, in which case you must pay us (a) for the services we provided up to the time you told us that you want to cancel this contract, an amount in proportion to the services performed up to that point compared with the full price under this contract; or (b) the full price under this contract if you lost your right to cancel because the services were fully performed during the cancellation period.

4.2 We will make the reimbursement without undue delay, and not later than: (a) in respect of delivered goods, 14 days after the day the goods have been returned; or (b) if no goods were supplied or services performed, 14 days after the day you told us you wish to cancel.

4.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

5. Delivery of goods, risk and title

5.1 Information on delivery options and costs will be provided to you by our representative before you place your order. You will be able to choose your preferred delivery option when you place your order.

5.2 Our representative will let you know the estimated date for delivery of the goods. If this information isn't available at the time, it will be set out in the confirmation email.

5.3 If something happens which is outside of our control and affects the estimated date for delivery, we will provide you with a revised estimated date.

5.4 Delivery will take place at the address specified by you when you placed your order.

5.5 If nobody is available to take delivery, please contact us using the details at the top of this page. If you fail to contact us, we reserve the right to charge you for re-delivery.

5.6 You are responsible for the goods once they have been delivered to the address specified by you - risk in the goods passes to you when you, or a third party notified by you, take possession of them.

5.7 We may deliver your goods in instalments - please speak with our representative or check your confirmation email if you want to know whether this applies to your order.

5.8 Title in the goods passes to you once we have received payment for them in full, in accordance with section 7 below.

6. Carrying out of the services

6.1 We will carry out the services by the time or within the period agreed. If no time or period has been agreed, we will carry out the services within a reasonable timeframe.

6.2 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart (having made reasonable efforts to limit the effect and having kept you informed) but we will try to start or restart as soon as those events have been resolved. Examples include:

  • 6.2.1 you decide to change the services, meaning we have to undertake extra work or wait for additional materials;
  • 6.2.2 we have to wait for your other providers to complete their work before we can carry out the services;
  • 6.2.3 materials are not delivered at the time agreed with the supplier (and we cannot obtain a replacement within a reasonable time, or the replacement price is much higher than the original charge);
  • 6.2.4 we cannot access the site at the times agreed with you;
  • 6.2.5 you have not prepared the site in the way we agreed with you; or
  • 6.2.6 poor weather conditions.

6.3 When we carry out the services, we might not have all of the materials we need. This might be because: (a) we have not provided a quotation and cannot work out what materials are necessary until we start; (b) a quotation could not account for materials only revealed once we start; or (c) the condition of an item or the area the services are carried out in only becomes apparent once we start.

6.4 If we need to purchase additional materials, we will buy them from a local supplier where possible. If we cannot do this: (a) we will order them from elsewhere and return later to continue the work; (b) we may charge you for any reasonable travel time, and will tell you if we intend to; (c) we may charge you for time spent contacting suppliers, and will tell you if we intend to.

7. Charges and payment

7.1 The price for the goods and services shall be as set out in your order or, failing that, calculated in accordance with our standard rates in force at the time.

7.2 If we require a deposit, this will be stated in the order. A deposit will not be more than 25% of the contract price.

7.3 Where possible, work will be completed without a deposit and payment taken on completion of satisfactory work.

7.4 We are entitled to increase the price where there is an increase in our cost of supplying the goods or services (including an increase in the cost of raw materials, a change in the quantity or scope, a delay in delivery of materials you agreed to provide, or any other matter set out in this contract).

7.5 We will invoice you either after delivery of the goods or completion of the services, or - where milestone payments are set out in your order - on reaching each corresponding milestone.

7.6 You shall pay all invoices within 7 days of the date of the invoice, in full and cleared funds into the bank account we nominate. For the avoidance of doubt, payment is due whether or not you have received a handover pack, MCS certification and/or DNO notification - we will provide all such documentation once we receive it from the relevant third party.

7.7 If payment is not received in accordance with clause 7.6, we may charge interest on the outstanding balance at 4% per annum above the Bank of England's base rate from time to time in force.

8. Nature of the goods and services

8.1 The Consumer Rights Act 2015 gives you certain legal (statutory) rights: (a) the goods we provide must be as described, fit for purpose and of satisfactory quality; and (b) the services we provide must be carried out with reasonable skill and care.

8.2 We are under a legal duty to supply you with goods and services that conform with this contract.

8.3 If the goods or services provided to you are faulty, please contact us using the details at the top of this page.

9. Your obligations

9.1 You shall at all times and in all respects:

  • 9.1.1 perform your obligations in accordance with this contract;
  • 9.1.2 ensure that the order is complete and accurate;
  • 9.1.3 make the site accessible to us so we can deliver the goods and/or perform the services;
  • 9.1.4 take all necessary measures to ensure the site is safe, and tell us promptly of anything that may affect performance of this contract; and
  • 9.1.5 if required, provide us with access to welfare facilities and temporary utilities including electricity, water, and any other service we may reasonably require.

10. End of the contract

If this contract is brought to an end, it will not affect our right to receive any money you owe us under this contract.

11. Limitation on our liability

11.1 Except for any legal responsibility we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to protection of your personal information, we are not responsible for any: (a) losses that were not foreseeable to you and us when the contract was formed; (b) losses not caused by any breach on our part; (c) business losses; or (d) losses to non-consumers.

11.2 If this contract relates to the installation of a renewable energy system, we are not responsible for and cannot guarantee: (a) the amount you may save on your energy bill, if any; and (b) the level of financial support you will receive via any government incentive or similar scheme.

12. Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

13. Disputes

13.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods and services we have provided, or any other matter, please contact us as soon as possible using the details at the top of this page.

13.2 If a dispute cannot be resolved between us, you may want to use alternative dispute resolution (ADR) - a process for resolving disputes that doesn't involve going to court.

13.3 If you do not wish to use ADR, or are unhappy with the outcome of ADR, you can still bring court proceedings.

13.4 This contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it, is governed by and construed in accordance with the law of England and Wales.

13.5 Each party irrevocably agrees that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this contract.

Last updated October 2026. For any question about these terms, contact Wave Renewables.